System Maintenance & Support

We provide application maintenance and support services to our clients. These systems are not necessarily developed by us. We assist our clients in managing the daily support services that they can focus their resources on their business operation. These services include System enhancement, Help Desk, Technical Support, IT Security Services, periodic health check, Problem Management, Business Continuity and Disaster Recovery, Configuration Management, Human Resources Management, Service Management and Project Management, Procurement. The services is not limited to a single system, but most of the applications in our clients’ office.That is we provide programme management of the support services of our clients applications to meet the stated service level agreement in various aspects.

We offer following System Maintenance and Support services :

Maintenance of the operating system

Maintenance of the operating system

  • Patching and updating of the operating system
  • Ensuring correct resources are allocated for networking
  • Hardware and software installations
  • Hardware and software repairs
  • Printing related Issues

Securing and Virus Protection

Securing and Virus Protection

  • Firewall policy management
  • Internet filtering
  • Desktop management
  • Server data security
  • Locking down of publicly accessible workstations

DATA Backup and Restoration

DATA Backup and Restoration

  • Backup jobs monitored for success and failure
  • Backup tapes taken off site
  • Data integrity checks

Email Services

Email Services

  • Email connectivity
  • Email server redundancy
  • Email virus scanning
  • Spam blocking
  • Content filtering
  • Distribution list Management

Remote Access

Remote Access

  • Secure data communications
  • Easy/Secure login to the network
  • Reliability of the VPN gateway
  • Root cause analysis for access and speed problems
  • Investigation into congestion and bandwidth constraints
  • Maintenance of the VPN user base

License Management

License Management

  • Purchasing of licenses
  • Maintaining software license agreements
  • Ensuring the correct versions of licenses are obtained

Copyright © 2013 - 2020 All rights reserved | Frontier Technology Partners Pte., Ltd.